Several years ago my sons gave me a Stack-On gun safe for a birthday. Recently I noticed the safe wouldn’t open by touch pad. Realized the 9 volt battery connection was corroded and no contact being made. I was able to bold the lead and got the safe open.
So thinking I would replace the wire connectors I contacted Customer Service on line. A day or so later I received a response from Cannon asking some questions, such as when I purchased it, model, etc. And a picture of the item. Within a day said they would send a new touch pad unit, and would take 4-6 weeks to be delivered. It came in a week and a half at no cost!
Now that’s how things used to work on just about anything one purchased! Can’t say enough about their service! They even have a reminder service to change the battery every six months.
Great Customer Service
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- Posts: 393
- Joined: November 16th, 2018, 3:48 pm
- Location: Palmetto Bay, Florida
- Hognutz
- Gobbler Nation
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- Joined: June 28th, 2011, 5:29 pm
- Location: S.E. Wisconsin. Global Flatulater
Re: Great Customer Service
I love stories with happy endings!
Good for you!!
Good for you!!
May I assume you're not here to inquire about the alcohol or the tobacco?
I am the man from Nantucket.
“Leave the gun, take the cannoli” -Clemensa
When attacked by a group of clowns...Go for the Juggler!!
I am the man from Nantucket.
“Leave the gun, take the cannoli” -Clemensa
When attacked by a group of clowns...Go for the Juggler!!
Re: Great Customer Service
That’s what a good company is supposed to do keep the customers happy